Privacy Policy CK33 – Your Personal Data Protection is Our Priority

CK33 (ck33.ml) takes your privacy very seriously. As an online entertainment platform serving Malaysian users, we understand how important trust is – and that trust begins with how we handle the information you share with us.

This Privacy Policy details the types of personal data we collect, the purposes for collection, how we protect your data, with whom it may be shared in certain situations, and your rights as the owner of that data.

This document applies to all users of the ck33 platform – whether you have just registered, are an active member, or are simply browsing our website without an account. If you disagree with any part of this policy, we recommend contacting our support team before continuing to use the platform.

CK33 collects personal data from various sources – some provided directly by you, some collected automatically as you use the platform, and some received from relevant third parties.

2.1 Data You Provide Directly

• Full name as stated in your official identification document.
• Mobile phone number and email address for communication and account verification purposes.
• Date of birth to verify that you meet the minimum age requirement.
• Bank account or e-wallet details for processing deposits and withdrawals.
• Copies of KYC documents – valid MyKad, passport, or driving licence – for identity verification.
• Selfie or verification photo requested during the KYC process.

2.2 Automatically Collected Data

• IP address and approximate geographic location based on IP.
• The type of device, operating system, and web browser you are using.
• Login history including date, time, and device used.
• Platform usage patterns such as games played, total wagering amounts, and session duration.
• Cookie data and session tokens to ensure a seamless user experience.

CK33 uses the personal data collected for the following purposes. Data use is always based on legitimate necessity and proportionate to the original purpose of collection.

3.1 Account Management and Services

• Creating and managing your member account on the ck33 platform.
• Verifying your identity during login and important financial transactions.
• Processing deposits and withdrawals to your registered payment methods.
• Providing bonuses, cashback, and VIP program benefits you are eligible for.
• Providing responsive and effective customer support.

3.2 Security and Compliance

• Detecting and preventing fraud, account abuse, and suspicious activity.
• Meeting anti-money laundering (AML) and know your customer (KYC) requirements.
• Complying with reporting obligations to the relevant authorities where required by law.
• Verifying that you meet the age limit and other eligibility requirements to use the platform.

3.3 Platform Improvements

• Analyzing usage patterns anonymously to improve performance and user experience.
• Testing new features before official launch.
• Generating internal reports for business planning purposes.

CK33 does not sell or rent your personal data to any party. However, there are limited situations where we need to share data with certain parties to ensure services run smoothly:

• Payment service provider – to process deposit and withdrawal transactions via your bank or e-wallet. They receive only the data necessary for the relevant transaction.
• KYC service provider – a third-party identity verification platform integrated into ck33's KYC process to validate the authenticity of identification documents.
• Gaming technology provider – game developers whose titles are hosted on the platform may receive non-personally identifiable game session information for technical purposes.
• Authorities and enforcement bodies – ck33 will comply with valid court orders or official requests from authorities. We do not disclose data beyond what is requested.

All third parties receiving data from ck33 are bound by strict data protection agreements and are not permitted to use such data for any purpose beyond what has been specified.

Protecting your personal data is one of the top priorities in ck33's technical operations. We continuously invest in security infrastructure to ensure your data remains safe at all times.

• Encryption in transit: All communications between your device and ck33 servers are protected by 256-bit SSL/TLS encryption – immune to interception or tampering during transmission.
• Static encryption: Sensitive data such as banking information and KYC documents are stored in encrypted format within the ck33 database.
• Internal access controls: Only staff with specific authorization may access member personal data, and all access is recorded in an audit log.
• Two-factor authentication: Members are encouraged to enable 2FA for an additional layer of protection on their account.
• Security auditing: The ck33 platform undergoes periodic third-party security audits by independent parties to identify and address any vulnerabilities.
• 24/7 Monitoring: Automated monitoring systems operate around the clock to detect unusual activity that may indicate intrusion attempts.

CK33 uses cookies and similar tracking technologies to ensure the platform functions correctly and to deliver a better user experience.

6.1 Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login verification and session security. These cookies cannot be disabled without affecting basic functionality.
• Performance Cookies: Collecting anonymous information about how you use the platform to help us improve the user experience. No personally identifiable information is stored.
• Preference Cookies: Remembering your settings and preferences, such as your preferred language, to ensure a more personalized experience each time you use the platform.

6.2 Managing Cookies

You can manage cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of the ck33 platform, including the ability to log in and complete transactions. For the best experience, we recommend keeping essential cookies enabled.

As the owner of your personal data, you have the following rights, which you may exercise at any time by contacting the ck33 support team:

CK33 retains your personal data for as long as your account is active and as long as necessary to fulfil the purposes described in this policy. The following are general data retention guidelines:

• Account and profile data: Retained for as long as the account is active. Once an account is closed, data is kept for 5 years for legal compliance purposes and resolution of any claims.
• Financial transaction records: Retained for a minimum of 7 years in accordance with financial reporting and anti-money laundering requirements.
• KYC Documents: Retained for the duration of the active account period plus 5 years.
• Technical and security logs: Retained for 12 months and then automatically deleted.
• Cookie data: Session cookies are deleted when you close your browser. Persistent cookies expire according to the duration set for each cookie.

Once the retention period has expired or upon your request for data deletion (subject to our legal obligations), your data will be securely deleted from ck33 systems using methods that ensure the data cannot be recovered.

The ck33 platform is not intended for individuals under the age of 18. ck33 does not knowingly collect any personal data from minors.

If we find that personal data of a minor has been collected without our knowledge, such data will be deleted immediately and the associated account will be closed. Parents or guardians who discover that their child has registered an account at ck33 may contact our support team for immediate action.

CK33 reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform enhancements. When material amendments are made, we will:

• Updating the "Last Updated" date at the top of this document.
• Displaying in-platform notifications on ck33 to keep members informed of changes.
• In the case of highly significant amendments that affect your rights, we may contact you directly via email or in-app message.

We encourage you to review this Privacy Policy periodically. Continued use of the ck33 platform after any amendments take effect will be considered acceptance of the updated terms.

If you have any questions, concerns, or requests regarding this Privacy Policy or how ck33 handles your personal data, please contact our team through the following channels:

• In-platform live chat: The fastest method – available 24/7 with responses provided within minutes.
• Support email: [email protected] – for written enquiries requiring an official written response.
• Support Section: Visit page FAQ us for answers to frequently asked questions about privacy and your account.

We aim to respond to all privacy inquiries within 5 business days. For formal data rights requests, the processing period is up to 30 days.